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City of Kansas City, Mo.


City launches 311 mobile app to better engage with residents

The City of Kansas City, Mo., has launched a new mobile app that lets residents submit 311 Call Center service requests with ease. The mobile app, called “KCMO 311 Service Request,” is the first City-supported mobile app and may be downloaded for free for Apple and Android devices in Apple’s App Store and Google’s Play Store.

“I am pleased to announce our first City-supported mobile app allowing residents to use familiar technology for submitting 311 cases using their smartphone or tablet,” said Mary Miller, the City’s chief information officer. “The new 311 app is our first step to transform the platform on which we interact with our customers using mobile devices. My staff and I look forward to your feedback related to this mobile app.”

The City created the app at no cost to taxpayers through its existing contract with Esri, a geographic information system software company.

Users may request a variety of service requests using the KCMO 311 app, including abandoned cars, illegal dumping, missed trash pickup, potholes, zoning violations and more. The new app complements the many other ways that residents may submit 311 requests: by phone, website, Twitter, fax, email and in person.

“A phone app to report 311 cases is great news for residents and the city,” said Jean Ann Lawson, operations manager for the City Manager’s Office.“We want to offer residents many options to request services.”

The KCMO 311 Service Request phone app immediately opens a service request form, and its GPS system will locate its user’s current location on a map and show if a case has already been reported for that current location. If not, all the user needs to do is enter the service request. He or she will then receive a 311 case number to monitor the request’s progress. If a case has already been reported, the user can check its status.

While the app defaults on a user’s current location, the user may enter a different address or intersection into the system to either make a report or view active 311 requests in the location’s vicinity.

For more information about the 311 Call Center, please visit


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